Privacy Policy
Effective date: 2026-01-01
Overview
Floristry Courses (“we”, “us”) provides floral design education and learning resources. This Privacy Policy explains what information we collect, why we collect it, how we store and protect it, and the choices you have. By using our website and services, you agree to the practices described here.
Information We Collect
We collect information in three primary ways: (1) information you provide to us, (2) information generated by your use of our services, and (3) information collected automatically for security and performance.
- Account details you submit (name, email address, password or login credentials, and profile preferences).
- Learning activity (course enrollments, progress, completion status, quiz results, submissions, and support requests).
- Payment-related metadata (transaction identifiers and billing status). We do not store full card numbers; payments are processed by payment providers.
- Communications (messages you send to support, feedback, and participation in surveys or promotions).
- Technical data (browser type, device identifiers, operating system, approximate location derived from IP, and access logs), used for security, troubleshooting, and analytics.
How We Use Information
We use collected information to operate, improve, and secure Floristry Courses, and to communicate with you. Depending on your interaction with our services, we may use your information to:
- Provide course content, personalize learning, and maintain your account.
- Process enrollment and billing, and provide receipts and service notifications.
- Offer customer support, respond to requests, and resolve issues.
- Improve features, evaluate performance, and develop new learning experiences.
- Detect, prevent, and address fraud, abuse, and security incidents.
- Send service messages (e.g., account notices, changes to courses or policies) and optional newsletters where you have opted in.
Legal Bases (Where Applicable)
When required by applicable law, we process personal data based on one or more of the following: performance of a contract (providing courses), legitimate interests (security and improvements), compliance with legal obligations, and consent (optional marketing and certain cookies).
Cookies & Similar Technologies
We use cookies and similar technologies to keep the site functioning, remember preferences, and improve reliability. Some cookies are essential (for example, authentication and security), and others may be non-essential.
- Essential cookies: required for sign-in, security, and core site functionality.
- Preference cookies: store settings such as theme preferences.
- Analytics cookies: help us understand usage patterns and improve the user experience (where enabled).
You can manage non-essential cookies through your browser settings. Consent status may be stored in localStorage to remember your choice (for example, fc_cookie_ok).
How We Share Information
We do not sell your personal information. We may share information in limited circumstances:
- Service providers: vendors that help us run our services (hosting, email delivery, analytics, payment processing). They may access data only as needed to perform services for us.
- Legal and safety: where required by law, regulation, legal process, or to protect the rights and safety of users and our service.
- Business changes: in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality and notice where required.
Data Retention
We retain personal data for as long as necessary to provide services, maintain business records, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and the reason we collected it. You can request deletion of your account data, and we will act on requests in accordance with applicable law and legitimate business needs.
Your Rights & Choices
Depending on where you live, you may have rights related to your personal data. These may include:
- Access: request a copy of information we hold about you.
- Correction: request updates to inaccurate or incomplete information.
- Deletion: request removal of your data, subject to legal or contractual requirements.
- Objection/restriction: object to or limit certain processing.
- Portability: request transfer of your data in a structured, commonly used format (where applicable).
- Marketing preferences: unsubscribe from marketing emails at any time using the link in the message.
Security
We apply reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
International Transfers
Your information may be processed and stored in countries other than your own. Where required, we take steps to ensure appropriate safeguards for cross-border transfers (such as contractual protections).
Children’s Privacy
Floristry Courses is not intended for children under the age of 13 (or another age as required by local law). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated version on this page and update the effective date. If changes are material, we may provide additional notice.
Contact
Questions about this policy: [email protected]
Floristry Courses support phone: +1 (415) 926-7304